Help Desk and
Frequently Asked Questions

Hardware And Software Guidelines

Preferred configuration (Recommended)

This is a description of today's common configurations used to access the internet. Using this hardware and software, you will be able to enjoy full use of the internet.

Typical hardware and software capabilities:

Using a Web browser like Netscape or Internet Explorer, enjoy World Wide Web sites on the Internet including resources at local libraries as well as information about Wood County government, businesses, and residents from the WCNet.

Transfer files to and from other locations

Send and receive electronic mail.

Chat with people locally and around the world

Write and read messages on local and international newsgroups

Create a personal World Wide Web home page

See other people in "real-time" using video software

Systems

IBM PC

Compatible Pentium, AMD, or other systems (the faster the better)

At least 100mb of free space on a hard disk drive for Internet software and mail

Microsoft Windows 95, 98, NT, or 2000 recommended, with at least 32 megs of memory and 4x cdrom (Windows 3.1 and 3.11 are no longer supported, but will work)

Mouse and Keyboard

3Com/US Robotics or compatible 56K modem V.90 capable (28.8K and 14.4K modems are also supported). Please note that if you have a Rockwell-based modem or an LT Winmodem, you may experience some problems connecting.

Netscape or Internet Explorer World Wide Web browser, and other software including Eudora or Outlook for e-mail

Optional add-ons: sound card and speakers

Macintosh

•Macintosh II or better. Preferred systems run at 33MHz or faster

•At least 15mb of free space on a hard disk drive for Internet software and mail

•4mb RAM or more (8mb is the practical minimum for things to work well)

•9600bps or faster modem (14.4K or 28.8K modem preferred), V.42BIS or MNP5 compatible

•PPP and MacTCP software, Netscape or Mosaic World Wide Web browser, and other appropriate software including Eudora for e-mail

Minimum Configurations

These are the lowest-cost computers that can connect to, and use, the WCNet system. These systems are not capable of quality connections to the internet, and will not be able to provide the type of internet experience that a properly powered computer can offer.

With a system like one of these a subscriber will be able to do these things:

•Use Lynx to browse through World Wide Web sites, including resources at local libraries, as well as information about Wood County government, businesses and residents from the WCNet World Wide Web site. Many locations may not support this type any more, and Lynx will only show the text content of these sites, no graphics

•Write and read messages on local and international newsgroups

•Send and receive electronic mail with a personal mailbox

•Chat with people locally and around the world with Internet Relay Chat

Systems

IBM PC and Compatible

IBM or compatible PC, "XT" or "AT" or any computer with an "8088", "8086", or "80286" processor and MS-DOS

2400bps or faster modem and communications "terminal" software such as Kermit or Procomm emulating a VT100 or ANSI terminal

512K RAM or more

Macintosh

Macintosh Plus, Classic, or Classic II

1 mb RAM or more

2400bps or faster modem and communications "terminal" software emulating a VT100 or ANSI terminal

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